FAQs – Fizz Apparel Co.

Fizz Apparel Co. FAQs

1. How can I receive updates on my order?

You will receive updates and tracking information via the email address provided at checkout. Be sure to check your inbox (and spam folder) for order confirmations, shipping updates, and tracking links.

2. Can I return or exchange my order?

Unfortunately, because each product is custom-made, we cannot accept returns or exchanges for buyer’s remorse or incorrect size selection. Please check our size guide carefully before ordering.

3. When am I eligible for a refund or replacement?

You are eligible for a refund or replacement if:

Your product arrives damaged or defective.
There’s a manufacturing issue (e.g., printing errors).
You receive the wrong item.

4. What information do I need to provide for a refund or replacement?

Please provide:

Clear photos of the product showing the issue.
Your order number and details.

5. How do I report an issue with my order?

Email us at contactus@fizzapparelco.com within 14 days of receiving your order. Be sure to include the required photos and a detailed description of the issue.

6. What issues are not eligible for refunds or replacements?

We cannot offer refunds or replacements for:

Buyer’s remorse (e.g., “I changed my mind”).
Incorrect size selection (please review our size guide before ordering).
General wear and tear or damage caused after delivery.

7. What happens after I report an issue?

Once we verify the issue, we’ll offer either:

A full refund.
A replacement sent at no additional cost to you.

8. Why don’t you accept general returns?

As a print-on-demand business, all products are custom-made, which makes general returns not feasible. We appreciate your understanding.

9. Who can I contact if I have more questions?

Feel free to email us at contactus@fizzapparelco.com. We’re here to help!